Skip to main content

Working Solutions Recruitment Specialists
Ludlow Office: 01584 877677

Customer Relations Co-ordinator

Purpose


The CRC is the key link between the customer facing sales team, the technical team, and the customers. In the short-term a full-time CRC would need to take on some of the sales functionality.

Duties

Outbound Existing Customers

To monitor all the existing customers, contacting them on a regular basis, to ensure they feel supported without being over salesy. Including any lapsed customers.
To make sure that all cartridge orders are taken and processed efficiently.
Up sale onto MPS contracts, where appropriate.
Make sure customers are aware of our photocopier options, where applicable.

Inbound new leads

To follow up all new leads either from the website, direct marketing or local networking and local publications.
To arrange for one of the sales team to visit them to introduce the company and offer print solutions that might be appropriate.
To co-ordinate the Technical team audit and understand the customers current printing and alternative options.
Using the in:house calculator, to work through various financial options and set out in the standard proposal format.
Follow up until customer ready to sign new MPS contract.
Tie up paperwork, printer procurement and installation with the Operations & Distribution Manager.
To maintain detailed notes on the CRM system.

KPIs

To record all daily and weekly actions on the KPI schedule, including all known sales ready for submission to the CEO at the end of each month.

General

Take the lead in answering all incoming phone calls.
To attend a weekly meeting with the Operations & Distribution Manager.
To take on any other requests from either of the Directors as required for the smooth running and progress of the business.
To form part of a small fun team, supporting each other and maintaining a good sense of humour always.


This is a fantastic role for the right people, if that sounds like you then please send your CV to andrew@workingsolutions.co.uk or call on 01584 877677. Working Solutions are acting as an agency on this position and only those candidates able to work in the UK need apply.