Customer Service Administrator

Our busy client based in Powys are now looking for an experienced Customer Service Administrator

 
KEY TASKS
 
  • To assist in taking and processing all sales orders through to despatch within a 24hr period
  • To provide reliable customer services support and cover the day to day efficient running of the customer services office
  • To assist in ensuring that the Customer Services office is functioning smoothly and efficiently in accordance with Company policies         and procedures (ISO9001)
  • To assist in dealing with customer enquiries by telephone, post, fax or email in a prompt and efficient manner
  • To assist in ensuring prompt processing of all orders received
  • To acknowledge all orders with the customer upon request
  • To ensure excellent standards of presentation and communication of Company service to the public
  • To liaise closely with staff in other departments
  • To carry out all work and responsibilities with methodical care and accuracy
  • To enter new records of key contacts, customer and competitors ins CRM
  • To work within company policies and procedures
  • To maintain confidentiality and discretion over company activities, policies and research and development work

 

 KNOWLEDGE / SKILLS / EXPERIENCE
 

 

  • Qualifications: It is essential to have excellent written and spoken English.
  • Work Experience: It is essential to have track record of success in a similar customer service role.
  • Preferred knowledge of the company’s products, systems and services.
  • UK requirements: Essential - ability to work in the UK and full valid driving license.

·    IT: Essential – Sage 200/CRM, Microsoft Office Skills namely Excel, Word and PowerPoint

 

This is a fantastic role for the right person, if that sounds like you then please send your CV to andrew@workingsolutions.co.uk or call on 01584 877677. Working Solutions are acting as an agency on this position and only those candidates able to work in the UK need apply.

Location

Salary£20,000 - £22,000 p/a

RoleCustomer Service Administrator

TypePermanent

HoursFull Time
8.30am to 5pm


RefrenceWS-73

How to applyPlease Contact Andrew Josland - Senior Recruitment Consultant
01584 877 677

Contact NameAndrew Josland

Emailandrew@workingsolutions.co.uk

Tel01584 877 677