Customer Service Staff
£10.21 / Temporary / Full Time
Temporary Customer Service staff – Leominster - £10.21ph plus weekend shift allowance
Our Christmas peak period is just around the corner so we are now recruiting for temporary Customer Service Operators to work at our head office in Leominster, Herefordshire. The role will be to support across all Contact Centre functions including telephone, social media and email. Managing the expectations of all customers through effective communication and ownership.
Your day-to-day duties and responsibilities will include:
- Answering customer service calls in a professional manner
- Responding to customer enquiries via email and social media
- Handling customer queries and complaints ensuring satisfactory resolution
- Ensuring all customer interactions are recorded accurately and professionally
- Keeping customer personal information secure in accordance with the GDPR
- Achieving individual KPI’s and quality measurements
- Maintaining high standards of accountability and professionalism at all times
- Following company guidelines and procedures at all times.
Hours of work are 9am to 7pm, Monday to Friday, 9am to 5pm Saturday and 10am to 4pm Sunday, 4 days per week on a Rota basis.
- An excellent telephone manner
- Proficient keyboard entry skills
- The ability to communicate well at all levels
- Assertiveness, confidence and the ability to challenge established ways of working.
- Previous experience within a Contact Centre or office environment would be desirable
- Full training will be provided.
If you think that you might be a good fit for any of these exciting roles then please get in touch immediately as the client are looking to fill this role quickly. Email your most up to date CV to email@example.com or call 01584 877 677 to speak with Guy.
Whether you’re seeking a new permanent position or temporary assignment you’ll find us friendly and professional. Located in central Ludlow, Shropshire we focus on jobs in the West Midlands and UK-wide. Working Solutions has been established for 26 years and with the best jobs around we are an independent agency working hard for you.
Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful however, we will keep your details on our talent management system to consider you for future opportunities